Shipping and Delivery Overview
General Order and Delivery Information
- Shipping Carriers: Your order will be shipped via a national or regional carrier, based on your shipping address and selected shipping option.
- Same-Day Shipping: Orders placed Monday – Friday before 11 AM PT / 2 PM ET will ship the same day.
- Orders Placed After Cutoff: Orders placed on weekends, holidays, or after 11 AM PT / 2 PM ET will ship the next business day.
- Estimated Delivery Dates: Displayed at checkout, but subject to carrier delays. Please allow up to 14 days for delivery before opening a lost package claim.
- Shipping Restrictions:
- No shipping to PO Boxes, APO, or FPO addresses.
- No international shipping (including Alaska & Hawaii).
Shipping and Transit Times
Our 8 U.S. warehouses ensure faster delivery, but some orders may ship from multiple locations.
Estimated Standard Delivery Times
| Shipping Zone | Delivery Time |
|---|---|
| 1-Day | 1 Business Day |
| 2-Day | 2 Business Day |
| 3-Day | 3 Business Day |
📌 Warehouse Locations
- Fort Worth, TX
- Lockport, IL
- McDonough, GA
- Olathe, KS
- Pompano Beach, FL
- Reading, PA
- Reno, NV
- West Chester Township, OH
📌 Carriers do NOT deliver on weekends or U.S. holidays, including:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Shipping Methods & Rates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 5-7 Business Days | $6.95 (≤1lb), $8.95 (>1lb) |
| Faster | 3-5 Business Days | Varies by weight & address |
| Fastest | 1-2 Business Days | Varies by weight & address |
📌 Shipping to Alaska and Hawaii is unavailable.
📌 No shipping to PO Boxes, APO, or FPO addresses.
Tracking your order
- Order Confirmation: You'll receive an order confirmation email after placing your order.
- Shipment Notification: A shipment notification email with tracking will be sent once your order ships.
- Track Your Order: Log into your account and navigate to Account Dashboard > My Orders > Track Package.
Carrier-Specific Tracking Tips
- UPS Orders: Enroll in UPS My Choice for real-time alerts, rerouting, and rescheduling.
- UPS SurePost Orders: UPS may hand off your package to USPS for final delivery—check both tracking details.
- USPS Orders: Enroll in USPS Informed Delivery for updates and redelivery options.
Lost or Missing Packages?
- Check your front porch, side door, back porch, garage, bushes, and mailbox.
- Ask neighbors if they received your package.
- Contact the carrier directly for real-time tracking updates.
- If your package is still missing, contact us—we’re happy to help!
📌 Clothing Shop Online is NOT responsible for stolen packages.
Order Changes & Cancellations
- Once an order is placed, it cannot be changed or canceled as it is immediately processed.
- If you no longer want the item, submit a return request once it arrives. Return terms & conditions apply.
- To check your order status, click "Track My Order" in your shipment confirmation email or visit the Order Status page on our website.
- 📌 For security reasons, we cannot change your shipping address after purchase.