Frequently Asked Questions
How do I take advantage of bulk discounting?
To deliver the most competitive, every day low prices to our customers, we now offer reduced prices on eligible sale items automatically, regardless of cart size. Sale prices are displayed directly on the product pages and notated in blue.
Buy more, save more is still our motto! Eligible bulk orders $80 and up are still automatically discounted in cart. Unlike before, sale items may actually be eligible for additional bulk discounts, but at a maximum rate that factors in any reduced pricing that has already been applied. Closeout prices are notated in red on product pages, are not eligible for additional bulk discounts, and are final sale.
|Discount up to ||Order value |
|5% ||$80-$149.99 |
|7.5% ||$150-$249.99 |
|10% ||$250-$499.99 |
|12.5% ||$500-$999.99 |
|15% ||$1,000+ |
How long will it take me to get my order?
For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout.
All orders placed before 11 AM PST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.
Products from the same order are often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into your account.
Please note, we ship only within the continental United States. We do not currently ship to PO boxes, APO, or FPO addresses or internationally.
For additional information on our shipping policies review our shipping article. Please note Clothing Shop Online is not responsible for stolen packages.
Can I place my order over the phone?
Orders can only be placed through our website. We are unable to accept orders over the phone.
What are your hours of operations?
Our hours of operations have recently changed. In order to better support the needs of our customers, we will now be available for phone support from 8am to 4:30pm, Month -Friday. Please note that our Chat support is available on the weekends from 8am to 5:00pm.
How do I return my order?
You may return your order for a refund or replacement to Clothing Shop Online within 100 days of the purchase date by visiting the returns page. RETURN SHIPPING IS NOW FREE!
We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving goods.
Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.
How long will it take to get my refund?
Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.
How do I cancel or change my order?
As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
How do I check the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order.
Please note Clothing Shop Online is not responsible for stolen packages.
Why is my order coming in separate packages, on seperate days?
We have 8 different warehouses across the U.S. in order to get your items to you as fast as possible! However, sometimes products from the same order are shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time or carrier by shipment invoice may vary.
Where is Clothing Shop Online based?
Our office is in sunny Redondo Beach, California, just a few steps from the Pacific Ocean and the kind of people who say "gnarly" (really)! Unfortunately, we aren't a storefront, so we do not offer the joys of shopping at the beach.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.
How can I pay for my order?
Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and Affirm.
How do I take advantage of tax exemption?
Unfortunately, as a traditional e-retailer we do not support tax exemptions. We recommend purchasing through an apparel wholesaler to better meet your exemption needs.
Why did my card decline due to "AVS Mismatch Error" and how do I fix it?
AVS stands for Address Verification System. This is a credit card fraud prevention process. An AVS mismatch occurs when the billing information provided does not match with the information the bank has on file. Since we were able to confirm funds with an authorization, you may see a pending charge on your account. However, since the address provided was incorrect, our company has decided not to accept the funds. This is done as a security procedure to avoid fraud orders from being processed.
Please note: When an order is submitted, an authorization is made with the bank to confirm funds for the transaction. If the transaction is declined, the funds will be released on our end. The pending transaction will be removed by the bank in a few business days.
To avoid this issue, please make sure to enter the billing information exactly as listed on your bank statement.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our contact us page , so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST
Fabric Care Tips
Acrylic knit:Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron, starch for a professionally laundered look.
Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool - never hot - iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).