Frequently Asked Questions
What is the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
My discount code is not working, what do I do?
sorry you are having trouble checking out, please note that some discount codes require users to create an
account on the site and be logged in upon check out to utilize the discount code.
2. Where is Clothing Shop
Our office is
located in sunny Hermosa Beach, California, just a few steps from the Pacific Ocean and the kind of people who say
Where are your products shipped from?
We ship from 6
warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most
affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer expedited shipping options within checkout.
Can you ship
internationally or process international credit cards?
At this time we
do not offer international shipping and cannot accept credit cards from outside of the United States.
How can I pay for my order?
Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
How long will it take me to get my
Due to carrier delays,
please allow up to 14 business days for your order to be delivered via our standard shipping method ("standard" at checkout).
How can I check the status of my order?
We know you can't
wait to receive your order, which is why we will be sure to notify you when
your order ships via email. You can also see the current status of your order here.
Can I cancel or change my order?
We begin processing
orders as soon as they are placed, for this reason we are unable to cancel
or make changes to orders. Returns can be initiated through our returns page.
Can I exchange my order?
We do not offer
exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns
page and make a new purchase for the item or items you want through our site.
How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our
page to initiate the returns process.
12. What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine
condition! Please let us make it right. Our customer service team will be more than happy to assist with
processing a replacement order or issuing a refund. You may
contact our customer service team here or through our "help" button
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one
package, there are times when orders will ship from multiple warehouses. If you did not receive multiple
tracking numbers, please reach out to our customer service team for
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items
are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer
service team is here to help make things right. Please contact
our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST
Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size
information can be found toward the bottom of each product detail page as shown in the image below. Unless
otherwise specified sizing is in inches and is taken with the item
How do I take care of XYZ fabric?
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and
check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild
detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do
not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer
promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat
cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally
Denim: Denim should be washed with cold or warm water, inside out. If washing denim
that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the
denim is mixed. Hang denim to dry and iron on high heat.
Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives
from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For
non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when
tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried
(low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a
mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When
hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water.
Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny.
Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use
something as simple as a piece of white cotton fabric.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or
use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If
hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a
season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it
from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an
iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).