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Shipping and Delivery Overview
General Order and Delivery Information
Your order will ship via one of our national or regional carriers depending on your mailing address and what shipping option you select at checkout. We offer same day shipping for orders placed on Monday – Friday until 12 PM PST/ 3PM EST. Any order placed on weekends, holidays or after 12PM PST / 3PM EST will not be processed and shipped out until the next business day. This includes orders in which expedited shipping methods are selected. Please note, all estimated delivery dates shown during the checkout process are estimations only as carriers may experience seasonal and/or unexpected delays. We ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
Various Shipping Methods:
- Standard: Standard shipping method with a flat rate of $8.95. All flat rate shipping orders over $99 will ship for free. Please note, while most packages will arrive within 5-7 business days, we do not guarantee delivery on the estimated ‘fast’ date shown during checkout.
- Faster/Fastest: Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated ‘faster/fastest’ delivery date, we do not guarantee delivery on the estimated date shown during checkout.
- We ship only within the continental United States. Shipping to Alaska and Hawaii is unavailable.
- We do not currently ship to PO boxes, APO, or FPO addresses or internationally.
Estimated Transit Times
See below for approximate standard delivery times based on what zone you’re shipping to. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time or carrier by shipment invoice may vary.
Our carriers do not deliver on weekends or on the following U.S. holidays:
- New Year's Day
- Martin Luther King Jr Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Christmas Day
Changes or Cancellation of orders
Please note that for the protection of our customers and cardholders, it is currently not possible to change your shipping address. We are also unable to change or cancel an order once you placed it. To check the delivery status of your order, click on “Track My Order” in your shipment notification email or navigate to the Order Status link in the footer of the website. Please have handy your order, invoice or PO number and the email address used to place the order.
Tracking of Orders
Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account here.
Tips and Tricks for Order Tracking From Some of Our Carriers:
If your order shipped via UPS, you can also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a re-delivery, giving you additional control over your deliveries.
If your order shipped via USPS, you can also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up please contact the carrier directly to get the most accurate and up-to-date information. If you have taken these steps and your package still has not turned up, contact us. We are here and happy to help!