Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. Like most, we are closely watching updates regarding the outbreak of COVID-19 and the impact it is having on our daily lives. We would like to reassure you that the health and safety of our community is our top priority. As people all over the world take measures to slow the spread of the virus we will be extending our return window to 45 days to accommodate those who are practicing social distancing/self-quarantine.
- Should you wish to return goods fill out the form below.
- Should you wish to cancel or exchange an order, simply fill out the form below for the goods you do not want to keep and place a new order for the goods you require.
- Please include a copy of the invoice with your return to insure proper credit in a timely manner.
- All returns must be authorized by Clothing Shop online in advance (our warehouse can’t accept returns without a valid return number).
- Clothing Shop Online can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
- If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.