Returns

Easy as 1-2-3, now let’s review the Returns Checklist.

1. Item(s) purchased within the last 100-days and are unaltered, unused & not final sale.

2. Generate a Return Authorization from the My Orders page of your account and receive a prepaid shipping label. Our Return options include an exact replacement (no exchanges allowed) or refund.

3. Now, securely package the item(s), print, and apply the label, and then Ship.













For additional information, see our full Returns Policy below.





100-days

Full Returns Policy

  • Goods must be purchased within the last 100 days.
  • Masks and all other final sale items are NOT eligible for refund or replacement.
  • Garments worn, printed, washed, decorated, and/or altered are NOT eligible for a refund or replacement. You are responsible for inspecting the garments before performing any alterations or embellishments.
  • We recommend inspecting garments to report any damages or discrepancies within 72 hours of receiving your order.
  • A Return Authorization Numbers is REQUIRED for all returns. Our warehouse can’t accept returns without a valid return number.
  • You can return any item from your order for many reasons, did you change your mind, receive a damaged item or the wrong size? Log into your Clothing Shop Online account, from theAccount Dashboard, click My Orders, then the Return button to initiate a Return Authorization. A Refund will be issued unless you select Send Replacement, please note exact replacement only (no exchanges allowed).
  • All refused/returned shipments are subject to outbound freight charges. To avoid a delay in processing or the risk of a lost return, we advise against refusing your order from the carrier. Be sure to obtain a Return Authorization number before sending back any portion of your order.
  • Please send your return in any secure packaging. Be sure to print, separate, and apply the shipping label to the outside of the box and then drop it off at its designated carrier location.
  • Do Not combine returns for multiple orders in one shipment.
  • An order can ship from any one of our 7 warehouses in the United States, products from the same order are often shipped from different warehouses. This does not affect your shipping cost but can require the order to be delivered in multiple packages and returned to different warehouses, for this reason, a return address is provided once a Return Authorization number is issued.
  • Refunds may take approximately 14 business days to be refunded back to your original payment method.



How to request a return for replacement

  • You can return any item from your order for many reasons, did you change your mind, receive a damaged item or the wrong size? Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.
  • Or
  • Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.
  • A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).
  • If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.
  • Prepaid return shipping labels are offered for all replacement returns made within the policy.



How to request a return for refund

  • You can return any item from your order for many reasons, did you change your mind, receive a damaged item or the wrong size? Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.
  • Or
  • Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.
  • A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).
  • If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.



Where to send your return merchandise

  • An order can ship from any one of our 7 warehouses in the United States, products from the same order are often shipped from different warehouses. This does not affect your shipping cost but can require the order to be delivered in multiple packages and returned to different warehouses, for this reason, a return address is provided once a Return Authorization number is issued.



How to check the status of a return

  • Log into your Clothing Shop Online account, from the Account Dashboard, and click My Orders for a list of the most recent orders and Return Authorization requested.
  • If you are having trouble locating your order, please reach out to our Customer Service Team via chat, phone or email.



How to package your returns

Please follow these steps to ensure prompt processing from our warehouse:



  • Print label. Separate the return invoice from the label.
  • Repackage the unwanted items and place the return invoice on top. You are welcome to use the original packaging, just ensure they are securely placed.
  • If you no longer have the original packaging, please use a secure packaging method to avoid loss during transit back to our warehouse.
  • Tape the return label to the outside of the package.
  • Drop off at its designated carrier location.

Find Order

Email Address:

Order Number or Shipment #:

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