Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 100 days of the purchase date subject to the Return Policy below:
- Goods must be purchased within the last 100 days.
- A Return Authorization Numbers is REQUIRED for all returns. Our warehouse can’t accept returns without a valid return number.
- Masks and all other final sale items are NOT eligible for refund or replacement.
- Clothing Shop Online can’t accept returns of worn, printed, washed, or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- Please note, a replacement is for the exchange of goods for exact items ONLY, we ARE NOT able to accommodate any style, color, or size swap in a Replacement Authorization return. If you wish to exchange your goods for new or different items, please follow the Refund return instructions and place a new order for the new items you wish to receive.
- All refused shipments are subject to outbound freight charges and return freight charges. To avoid a delay in processing or the risk of a lost return, we advise against refusing your order from the carrier. Be sure to obtain a Return Authorization number before sending back any portion of your order.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72hours of receiving your goods.
How to request a return for replacement
- You can return any item from your order for many reasons, did you change your mind, received a damaged item or the wrong size? Log into your Clothing Shop Online account, from the Account Dashboard, click My Orders, the Return button associated with the invoice/order and then the Send Replacement button for the items you want to replace.
- Use Find My Order and enter the email address used to place your order and the order/shipment number in the field below. Select the items for return that you do not want to keep.
- A Return Merchandise confirmation email will be issued upon completion with the return instructions including the Return Authorization number, return address and prepaid shipping label (if applicable).
- If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.
- Prepaid return shipping labels are offered for all replacement returns made within the policy.
How to request a return for refund