Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date subject to the Return Policy below:
- To return goods for a refund or replacement, please enter the email address used to place your order and your order or shipment number below and click ‘Find My Order’. Select the items for return that you do not want to keep and follow return instructions to receive a refund so that you may place a new order for any new or additional goods you require.
- As mentioned, we do offer a replacement option if the items that you received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. If you wish to exchange your items for new or different items, please follow the return instructions indicated above and place a new order for the new items.
- If you are having trouble locating your order, please reach out to our Customer Service Team via chat, phone or email.
- Please include a copy of the invoice with your return to insure proper credit in a timely manner.
- All returns must be authorized by Clothing Shop online in advance (our warehouse can’t accept returns without a valid return number).
- Masks are final sale items and not eligible for returns or exchanges.
- Clothing Shop Online can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
- If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.
If you have any questions or concerns, please reach out to our Customer Service Team at [email protected] or call us at (562)356-4520, Monday – Friday between 8AM – 5PM PST.